Frequently Asked Questions

Shipping takes 3-5 days within the mainland USA. Shipping takes 10-30 days internationally. All orders ship out on the same business day. 

Shipping cost is calculated at checkout and is typically low. 

All of our compounds are subject to the highest standard of quality assurance, verified through rigorous third-party testing to ensure consistency, purity, and potency that meets or exceeds industry requirements. This independent analysis confirms that the concentration of the active ingredients is precisely what is stated on the label and that the products are free from harmful contaminants, heavy metals, and undeclared substances. Furthermore, every product is maintained as pharmacy grade, meaning it is produced in facilities that adhere to strict manufacturing practices (like cGMP standards) and meets the official quality standards of recognized pharmacopeias, ensuring the level of quality, safety, and effectiveness typically reserved for dispensed prescription medications.

All compounds produced in our Chem Center are manufactured and packaged under extraordinarily strict quality control protocols, ensuring the highest degree of accuracy and purity verified by third-party testing before shipment. Due to this comprehensive, multi-stage verification process and the sensitive nature of customized pharmacy-grade compounds, we maintain a firm no-returns policy once an order has been finalized. This rigorous standard allows us to guarantee that the product delivered meets the exact specifications ordered and prevents the risk of compromising the integrity of our inventory with returned goods.

"Pharmacy Grade" means our compounds are produced in facilities adhering to strict manufacturing standards (cGMP or equivalent) and meet the purity, strength, and quality criteria of recognized pharmacopeias (such as USP or EP). This ensures the product is of the highest quality, comparable to what is used in compounding pharmacies.

Every batch of our compounds undergoes rigorous third-party testing by independent, certified laboratories. This testing verifies the identity, purity, and potency of the active ingredients and confirms the product is free from contaminants, heavy metals, and undeclared substances.

Yes, a Certificate of Analysis (COA) is generated for every batch, confirming the compound passed all quality and purity checks. We can provide documentation to authorized entities upon request.

We accept major credit cards (Visa, Mastercard, etc.) and other common payment methods. (Add any specific details here, like if you accept bank transfers or specific payment processors.)

Storage instructions vary by compound. Always refer to the specific label on your product, but generally, most products require storage in a cool, dry place away from direct sunlight.